Undergoing any medical treatment in a hospital can be a worrying time for us all. If you feel you have been injured as a result of medical negligence in a hospital, you have the right to complain and may be entitled to compensation.
Making a complaint
First you may want to talk again to your doctor/consultant - ask for an explanation of what has happened to you and why.
Make contact with the Patients Advisory Liaison Service (PALS). You will be offered a spokesperson to help you deal with your worries and concerns. You can make a complaint under the NHS complaints procedure and PALS can help with this. However, please note that compensation cannot be recovered through the complaints process. You should receive an explanation for the treatment that has been provided, and your concerns should be addressed. You may be offered an apology or a meeting at the hospital to discuss your complaint further. You should make a complaint within 12 months of your injury (although the hospital may still consider it after this time). You can bring a complaint and investigate a claim for compensation with a lawyer at the same time.
Should you suffer an injury in a private hospital or whilst being treated by a private consultant elsewhere, they should have a complaints process that is similar to the NHS scheme. You should ask the hospital for details of their complaints process.
Examples of hospital negligence
- Negligent surgery
- Failure to conduct appropriate tests or scans
- Delay in diagnosis or mis-diagnosis
- Failure to monitor condition appropriately
Claiming compensation following hospital negligence
One of the specialist medical negligence lawyers listed on this page can consider with you whether you are likely to be able to recover compensation for any injuries suffered. As part of a claim for compensation they may be able to help you with a complaint, or obtain further care and treatment for you, if needed. Look out for the quality mark.
Further support may be available from other charities or the Independent Complaints Advocacy Service.
Specialist hospital lawyers
|Mark Guy||GADSBY WICKS||Chelmsford||Senior Litigator|
|Elizabeth Smith||WOLFERSTANS||Plymouth||Senior Litigator|
|Tony May||CHADWICK LAWRENCE LLP||Huddersfield||Senior Litigator|
|Julie Hardy||BARRATTS SOLICITORS||Nottingham||Senior Litigator|
|Paul Balen||FREETHS LLP||Nottingham||Senior Fellow|
|Gillian Gadsby||GADSBY WICKS||Chelmsford||Senior Litigator|
|Mike Bird||ENABLE LAW||Truro||Senior Litigator|
|Liz Oaten||IACOPI PALMER SOLICITORS LLP||Gloucester||Senior Litigator|
|George Owens||NALDERS||St Austell||Senior Litigator|
|Chris Moffat||GOTELEE SOLICITORS||Ipswich||Senior Litigator|
|Emma Zukowska||BARRATTS SOLICITORS||Nottingham||Senior Litigator|
|Tami Frankel||GADSBY WICKS||Chelmsford||Senior Litigator|
|Brenda Gilligan||Lincoln||Senior Litigator|
|Suzanne Trask||BOLT BURDON KEMP||London||Senior Litigator|
|Angelina Rigby||NEWLAW SOLICITORS||Cardiff||Senior Litigator|
|Barry Bayley||WOLFERSTANS||Plymouth||Senior Litigator|
|Philippa Luscombe||PENNINGTONS MANCHES LLP||Guildford||Senior Litigator|
|Ann Logan||BALFOUR+MANSON LLP||Edinburgh||Senior Litigator|
|Robert Antrobus||ENABLE LAW||Plymouth||Senior Litigator|
|Fran Pollard||GADSBY WICKS||Chelmsford||Senior Litigator|
|Margaret Bailey-Tsavalas||WHITESTONE SOLICITORS||Rochdale||Fellow|
|Paul Taylor||TEES LAW LTD||Cambridge||Senior Litigator|
|Jane Canning||GADSBY WICKS||Chelmsford||Senior Litigator|
|Fiona Follis||THOMSON SNELL & PASSMORE LLP||Tunbridge Wells||Senior Litigator|
|Julie Grayston||GRAYSTONS SOLICITORS LTD||Bebington, Wirral||Senior Litigator|
|Kathryn Turner||STERNBERG REED||Barking||Senior Litigator|
|Rachel Pearce||COODES LLP||Falmouth||Senior Litigator|
|Graham Bell||THOMSON SNELL & PASSMORE LLP||Tunbridge Wells||Fellow|
|Alan Mendham||GADSBY WICKS||Chelmsford||Senior Litigator|
|John McQuater||ATHERTON GODFREY||Doncaster||Senior Fellow|
|Brian Owens||FDR LAW||Warrington||Senior Litigator|
|Ken Thomas||HARDING EVANS LLP||Newport||Senior Litigator|
|Richard Barr||SCOTT-MONCRIEFF & ASSOCIATES LTD||London||Senior Litigator|